Refund policy
Returns & Refunds Policy
At MANNO EXPRESS, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
Return Window
You may request a return within 30 days of the delivery date. After 30 days, we may be unable to offer a return, exchange, or store credit.
Return Eligibility
To be eligible for a return, items must be unused, unworn, and in the same condition you received them, with original tags and packaging intact. You’ll also need proof of purchase.
For hygiene reasons, we are unable to accept returns on socks or other intimate apparel, unless the item is defective, damaged, or incorrect.
Customer-Responsibility Returns
Customers are responsible for the cost of return shipping for returns that are not due to a defective, damaged, incorrect, or otherwise faulty item, such as a change of mind or an incorrect size ordered.
Once we receive and inspect the returned item, eligible returns may be issued as store credit or an exchange, in accordance with this policy.
Defective, Damaged, or Incorrect Items
Please inspect your order when you receive it. If you receive a defective, damaged, or incorrect item, contact us at mannoexpress@gmail.com before returning the item.
We will review the issue and provide instructions for resolving it. If the issue is confirmed to be our responsibility, you may receive your choice of a full refund or replacement, and we will cover the applicable return shipping costs.
Shoe Sizing
Because fit can vary by brand and style, please review the size chart on the product page before ordering.
Unworn shoes with their original tags and packaging may be eligible for return under our Customer-Responsibility Returns policy.
Refunds & Store Credit
Once your return is received and inspected, we will notify you of the approval status.
Approved cash refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider or financial institution.
Approved store credit will be issued by email within 3–5 business days.
Non-Returnable Items
The following items are generally not eligible for return unless they are defective, damaged, or incorrect:
- Socks and intimate apparel
- Personalized or customized products
- Final-sale or clearance items
- Promotional items specifically identified as non-returnable
- Gift cards
Questions About Returns
If you have questions about a return, exchange, or refund, please contact us at:
MANNO EXPRESS